Appointments

Monday to Thursday 7.30am – 7.30pm; Friday 7.30am – 5.00pm. Saturday morning by appointment only.

A referral is not necessary, however if you have one please bring it with you so that we can communicate with your referring doctor/practitioner.

We will endeavour to provide you with an appointment at your preferred time and earliest convenience. However this will in part depend upon the times that you are available to attend for an appointment and therapist availability should you request a particular therapist.

Initial assessments take between 45 minutes to 1 hour – please allow at least an hour and a quarter. Standard session, 30 min – allow 45 minutes. We endeavour to run on time. Please ensure you arrive early for your first appointment so we can get your details before your therapist sees you.

Your therapist will perform a thorough initial assessment which will firstly involve asking you a number of questions after which she will fully examine the area in question by observing and testing various movements and structures in order to arrive at a diagnosis. From this a prognosis and treatment plan will be discussed with you. You will also receive some ‘hands on’ treatment during this session. See How Can We Help.

Cancellations

We ask for 12 hours notice if cancelling an appointment. Any missed appointment/s without cancelling may incur a charge of $35/$40 (depending on the physiotherapist).

Payment

Payment is made after each consultation, either by credit card (Visa/Master Card), Eftpos, cash or cheque. Please contact us for an up to date list of charges.

Yes, we use ISOFT, though not all health funds are available through this provider. Please check with us.

I’m afraid there are no discounts available.

To be covered by Medicare, you must be referred by your GP under an EPC (Enhanced Primary Care Plan). This is for patients with chronic conditions. You are allowed 5 treatments only per year. Medicare will reimburse a percentage of our fee. You are not able to claim through your private health fund AND Medicare, it must be one or the other.

This really depends on your type of cover and level of cover. It is best to check with your particular health fund.

Service

For details of the therapies we offer, see How We Can Help.

Unfortunately we do not. The closest place to apply or remove a cast or splint is St Vincent’s Hospital.

No you don’t. However we do require that you undergo an initial musculoskeletal screening assessment by one of the physiotherapists in the practice in order to determine your specific needs and your suitability for the programme. She may recommend (although not necessarily) a few sessions of manual treatment in order to settle any pain or discomfort and promote more optimal conditions for change.

Yes, we do. You need to be referred by a GP, we will require your claim number, case manager, date of injury insurance company details- including phone and fax numbers and your employer details.

Yes, we have a number of qualified manipulative physiotherapists. However, they may not feel that a manipulative technique is the best one for you in which case they will suggest a more appropriate alternative.

Monday to Thursday 7.30am – 7.30pm; Friday 7.30am – 5.00pm. Saturday morning by appointment only.

If you have any other questions or seek further information about our service please contact main reception on 02 93261168.