Do I need a referral?

A referral is not necessary, however if you have one please bring it with you so that we can communicate with your referring doctor/practitioner.

How long do I have to wait for an appointment?

We will endeavour to provide you with an appointment at your preferred time and earliest convenience. However this will in part depend upon the times that you are available to attend for an appointment and therapist availability should you request a particular therapist.

What are your opening times?

Monday to Thursday 7.30am – 7.30pm; Friday 7.30am – 5.00pm. Saturday morning by appointment only.

How long are the appointments?

Initial assessments take between 45 minutes to 1 hour – please allow at least an hour and a quarter. Standard session, 30 min – allow 45 minutes. We endeavour to run on time. Please ensure you arrive early for your first appointment so we can get your details before your therapist sees you.

What happens if I cancel?

We ask for 12 hours notice if cancelling an appointment. Any missed appointment/s without cancelling may incur a charge of $35/$40 (depending on the physiotherapist).

What can I expect on my first appointment?

Your therapist will perform a thorough initial assessment which will firstly involve asking you a number of questions after which she will fully examine the area in question by observing and testing various movements and structures in order to arrive at a diagnosis. From this a prognosis and treatment plan will be discussed with you. You will also receive some ‘hands on’ treatment during this session. See For new patients.

Do I need to bring x-rays, scans and any medical notes with me?

Yes, if you have any medical imaging, and reports, they will assist the therapist to arrive at a diagnosis of your problem. However, don’t worry if you don’t have any – the therapist can arrange for them if she feels it is important in your care.

How do I pay?

Payment is made after each consultation, either by credit card (Visa/Master Card), Eftpos, cash or cheque. Please contact us for an up to date list of charges.

Do you have on-line claiming?

Yes, we use ISOFT, though not all health funds are available through this provider. Please check with us.

How much will my health fund reimburse?

This really depends on your type of cover and level of cover. It is best to check with your particular health fund.

Is physiotherapy covered by Medicare?

To be covered by Medicare, you must be referred by your GP under an EPC (Enhanced Primary Care Plan). This is for patients with chronic conditions. You are allowed 5 treatments only per year. Medicare will reimburse a percentage of our fee. You are not able to claim through your private health fund AND Medicare, it must be one or the other.

Do you take workers compensation cases?

Yes, we do. You need to be referred by a GP, we will require your claim number, case manager, date of injury insurance company details- including phone and fax numbers and your employer details.

Do you have any discounts for pensioners or health care card holders?

I’m afraid there are no discounts available.

Do you have physios who manipulate?

Yes, we have a number of qualified manipulative physiotherapists. However, they may not feel that a manipulative technique is the best one for you in which case they will suggest a more appropriate alternative.

What other treatments do you offer?

For details of the therapies we offer, see How We Can Help.

Do you apply and remove casts/splints?

Unfortunately we do not. The closest place to apply or remove a cast or splint is St Vincent’s Hospital.

Do I have to be a patient of the practice in order to attend the Key Moves™ Programme of Therapeutic Exercise and Movement Classes?

No you don’t. However we do require that you undergo an initial musculoskeletal screening assessment by one of the physiotherapists in the practice in order to determine your specific needs and your suitability for the programme. She may recommend (although not necessarily) a few sessions of manual treatment in order to settle any pain or discomfort and promote more optimal conditions for change.

Questions about therapeutic exercise classes: eg cost, length, how many in classes, what do I do if I miss a class?

See Therapeutic exercise classes.

If you have any other questions or seek further information about our service please contact main reception on 02 93261168.